Case Study
A mobile and web app for real-time guard management, shift scheduling, and location-based tracking to streamline security operations.
Challenges
The client faced several operational hurdles in managing their security workforce effectively:
- No Real-Time Visibility: Limited insight into guard attendance and location tracking.
- Inefficient Shift Management: Manual processes led to scheduling conflicts and delays.
- Limited Guard Mobility: Guards couldn’t easily update availability or accept shifts on the go.
- Administrative Overload: Managing and updating guard information was time-consuming.
Design Approach
The design focused on simplicity, accessibility, and responsiveness to meet diverse user needs.
- Mobile-First UI: Designed for on-field guards to easily check in and manage shifts on the go.
- Robust Web Interface: Provided admins with powerful tools for scheduling and oversight.
- User-Tested Navigation: Wireframes tested with real users to ensure an intuitive experience.
- Clean Visual Design: Colour-coded statuses and minimalist layouts enhanced usability.
Technical & UX Details
Built with a modern tech stack, the platform delivers secure, seamless, and user-friendly experiences for managing shifts and guard operations.
- Cross-Platform Stack: React Native for mobile, React.js for web, Node.js backend, and Firebase for real-time sync.
- Geofencing Integration: Google Maps API triggers alerts for unauthorised check-ins/check-outs.
- Robust Security: Encrypted data, OAuth 2.0 authentication, and role-based access control.
- Enhanced User Experience: One-click shift acceptance, real-time profile updates, calendar view, and push notifications for guards.
Results & Business Impact
The platform boosted efficiency with fewer no-shows, faster onboarding, and improved accountability, earning praise from admins and guards.
- 40% Fewer No-Shows: Real-time availability tracking and in-app shift acceptance reduced absences.
- 55% Faster Onboarding: Guards can update profiles directly, speeding up deployment.
- Stronger Accountability: Geofencing and real-time check-ins improved operational oversight.
- Positive Feedback: Both guards and admins praised the platform’s usability and clarity.
Key Features
The app enables security guards to check in and out directly from their mobile devices, ensuring accurate, real-time attendance tracking without relying on manual logs. Built-in geofencing ensures that check-ins only occur when guards are physically present at their assigned locations, enhancing accountability and reducing time fraud.
Guards can also manage their availability within the app, allowing managers to schedule shifts more efficiently and avoid conflicts. Additionally, they can accept or decline shifts and update their profiles on the go, minimising administrative workload and empowering guards with self-service tools.
App-Based Check-In/Out
Guards track shifts accurately with in-app check-ins and check-outs.
Geofencing Compliance
Ensures guards are present in designated areas to prevent time fraud.
Easy Availability Updates
Guards update availability for efficient shift planning and fewer conflicts.
Shift & Profile Management
Instant shift offers and editable profiles reduce admin workload.
